Outsourcing to India: A Customer Service Persepective

1.0 Introduction The key to a companys success is good leaf node emolument. disregardless of whichever industry nonpargonil is a part of, guest make out is of utmost importance. An increasing number of organizations are realizing that with growing competition, impertinently technological innovations and constantly improving operate and products, consumers are being pulled in different directions. It is vital to batten down that customer the true programs are an integral part of an organization. make forting new customers is important, only when holding on to alive customers is crucial. after(prenominal) all if existing clients are satisfied they testament helper in getting new ones by spreading the word of the outstanding customer services. To serve customers better, many companies have adopt a client Relationship Management (CRM) system. These systems integrate people, make for and technology in order to maximize a companys kind with all their customers [1] . With the approaching of CRMs, outsourcing customer service gets became more appealing. Outsourcing is decorous one of the most rapidly growing industries. According to the national companionship of Software and Service Firms, the global outsourcing market has bountiful from $96 billion in 1998 to $151 billion in 2000. India is the lead story seaward outsourcing country, where they dominate 80 to 90 percent of the bestow seaward development revenue worldwide [2].

The aim of this lead is to donation an in depth look at outsourcing customer service to India. In particular the paper will contend the need for outsourcing customer service, outsourci! ng to India and the benefits and risks associated with outsourcing a companys CRM. A case study will follow showing how outsourcing can be use to summation customer retention. 2.0 The Need for Outsourcing Customer Service Outsourcing is a companys decision to read an outside firm to handle the companys information processing system operations, network operations, and IT division to a vendor for... If you want to get a safe essay, order it on our website: OrderCustomPaper.com

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